Eve Wallet Black

Refund & Exchange Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require proof of purchase.

Refunds

We accept returns under the following conditions:

You can check and try our product while the courier waits. If you decide not to keep your order, you may return it to the courier and only pay the delivery fees.
If you choose to return the item within 14 days of receipt, you will be responsible for additional return delivery charges.
Refunds will be processed within the same time as the delivery duration based on your delivery zone.

Damaged or Defective Items

If you receive a damaged or defective item, you are eligible for a free replacement without paying shipping fees.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded, but they can be exchanged.

Exchanges

To be eligible for an exchange, your item must be unused, in the same condition as received, and in the original packaging.

To request an exchange, you must first contact us through our social media platforms.
The exchange process follows the same duration as the original delivery timeline.

Return Shipping Costs

You are responsible for covering the return shipping costs.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
The time it takes for your exchanged product to reach you may vary depending on your location.

Privacy Policy

We collect and store customer information to process orders and improve services, without selling or sharing personal data, except when necessary for order fulfillment.